December 22, 2009

There are two laws I really like:  the first, Murphy’s Law says, If anything can go wrong, it will.  You can bank on that.  The other, Bardwick’s Law of Entitlement  says, What ever people get for free stops being a delight and very quickly becomes an entitlement. 

I recently had two experiences, one right after the other, in which people weren’t grateful for what they received for the simple reason they didn’t have the information that would make them appreciate what they were getting.