December 22, 2009

There are two laws I really like:  the first, Murphy’s Law says, If anything can go wrong, it will.  You can bank on that.  The other, Bardwick’s Law of Entitlement  says, What ever people get for free stops being a delight and very quickly becomes an entitlement. 

I recently had two experiences, one right after the other, in which people weren’t grateful for what they received for the simple reason they didn’t have the information that would make them appreciate what they were getting.

August 15, 2008

In many studies in many countries over the last five years, CEOs have declared their single biggest problem is employees.  It’s hard to know from the data what “biggest problem” means:  is it recruitment, retention, morale, satisfaction, skill sets, leadership style…or my current personal favorite commitment and engagement?  We don’t know.

But we do know that the great majority of CEOs are not turning to their Human Resources Department for help.  Wow.

July 17, 2008

Senator Phil Gramm, you’ve taken a lot of flack this week about the comments you made on July 9^th to the Washington Times.  You called us a nation of “whiners” who suffer from a non-existent “mental recession.”  Well, while you’ve got the mood right,  you’ve also got a case of hoof-in-mouth disease.

There are two laws I really like:  the first, Murphy’s Law says, If anything can go wrong, it will.  You can bank on that.  The other, Bardwick’s Law of Entitlement says, What ever people get for free stops being a delight and very quickly becomes an entitlement.