April 22, 2010

Some of my very favorite examples of what to do come from examples of the worst not to do.

I well remember flying into Phoenix to meet with the CEO of a Fortune 500 company for the first time.  After the usual pleasantries we sat down at a table, he grabbed my right forearm tightly, shoved his face close to mine and hissed, I want to kill them.  I want to kill them all and I want you to deliver that message.

He was talking about his employees.

I looked him straight in the eye and said,