December 22, 2009

There are two laws I really like:  the first, Murphy’s Law says, If anything can go wrong, it will.  You can bank on that.  The other, Bardwick’s Law of Entitlement  says, What ever people get for free stops being a delight and very quickly becomes an entitlement. 

I recently had two experiences, one right after the other, in which people weren’t grateful for what they received for the simple reason they didn’t have the information that would make them appreciate what they were getting.

November 11, 2009

Continuing my interview with the famous literary critic, Robert Morris, here are my responses to his questions regarding (1) How to make employees feel appreciated, and (2) What to do if working for a toxic leader.

Morris: In all of the major research studies of which I am aware, employees rank feeling appreciated among what is most important to them at work. How can organizations do more, specifically, to make their people feel more appreciated than many of them now do?